Type of Metrics for Operation Teams

Operations Teams all need metrics. Most the time teams have too many metrics. The key is to clearly understand objective of each metric and how it fits into overall metric strategy. Here is a framework I have built over the years.

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Remove Waste, Enhance Experiences!

Generally speaking I remove waste, which in turn can enhance a wide range of experiences. Sounds simple. It actually can be simple, but don’t confuse simple with easy.

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